Not for emergencies: what Ion is and isn't

1. In an emergency

Do not use Ion. Call 919 or 911 now. Or go to the nearest emergency department.

Call for help straight away if someone:

• has chest pain or pressure
• has trouble breathing
• has a face that droops, weak arms or slurred speech
• is very hard to wake or has fainted
• has a fit (seizure)
• is bleeding heavily
• has taken too much of a medicine or drug
• may hurt themselves or someone else

This list does not cover every emergency. If you think it is an emergency, it is.

On a Family Island, call 919 and then your local clinic.

If you are thinking about hurting yourself, call 919 or 911. You can also call the Bahamas Crisis Centre on 242-328-0922.

2. What Ion is

• Ion asks you questions about how you feel.
• Ion uses artificial intelligence (AI) together with fixed safety rules. Some answers always raise the care level.
• At the end, Ion suggests a care level. For example, "get help now", "be seen today", "see a doctor soon" or "look after yourself at home".
• Ion writes a report you can share with a provider.

3. What Ion isn't

• Ion is not a doctor or a nurse.
• Ion does not give a diagnosis. Only a provider can do that.
• Ion does not prescribe medicine or treat you.
• Ion does not watch over you after the check.

4. Ion can be wrong

Ion only knows what you tell it. It cannot see or examine you. It can miss things.

• If you feel worse, get care.
• If you are worried, get care, even if Ion said you could look after yourself.
• If something new happens, do a new check or see a provider.

5. What you confirm

By ticking the box, you confirm that you understand:

• Ion is not for emergencies
• Ion gives guidance and not a diagnosis
• you will call 919 or 911 in an emergency